Effective and last updated: July 20, 2026
Information we collect
We may collect your name, email, phone, business and pickup information, order and payment status, account credentials in hashed form, marketing choices, support messages, device/browser information, approximate location derived from network data, pages visited, and consent records. We do not need precise GPS location for ordinary website analytics.
How we use it
We use information to process and connect orders across locations, authenticate accounts, send transactional messages, provide support, prevent fraud, manage tax and availability, improve the website, measure consent-based traffic, and send marketing only when permitted.
Cookies and sign-in
Essential cookies keep the website, cart, security controls, and account session working. If you choose “Keep me signed in,” an essential preference allows the account session to remain available for up to 30 days on that device. Analytics and marketing technologies should follow the choices presented in the cookie notice.
Sharing
We may share information with service providers that host the website, deliver email or SMS, process payments, support analytics, or perform services for us; with professional advisers; or when required for safety, legal compliance, a business transaction, or protection of rights. We do not sell sensitive personal data.
Retention and security
We retain information for business, tax, dispute, security, and legal needs, then delete or de-identify it when reasonably appropriate. We use reasonable safeguards, but no system can promise absolute security. Never send passwords or complete payment-card details by email or text.
Your choices and requests
You may update account details, opt out of marketing, and request access, correction, deletion, or other rights available under applicable law. We may verify identity before acting and may retain information where legally permitted or required. Send requests or appeals to sales@frostellaicecream.com.
Children and changes
The website is not directed to children under 13. We may update this policy and will post the current effective date. Material changes may receive additional notice when appropriate.
Contact
Frostella Ice Cream LLC, Minnesota, USA. Email: sales@frostellaicecream.com.